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NEED ASSISTANCE?

libby@libbyballardceramics.co.uk

 

 

Hi, I am Libby the maker and designer behind Libby Ballard Ceramics, lovingly

producing all your hand-thrown ceramic tableware from my studio in Bristol.

I love creating unique pieces that have been carefully designed so that they add to

your whole dining and home experience. In the hope that they become that

favourite mug you enjoy your morning cuppa in or that perfect planter that holds

your favourite plant to add to your plant family. 

My ceramic journey started back at school where I first fell in love with clay as a

material. I then carried on making and enjoying working with my hands so I decided 

to take my degree in 3D materials practice (Wood, Metal, ceramics & plastics) at

Brighton University. Here I refined my skills and began to find my style. Having grown

up on the Isle of Wight the coast has always been a huge influence to me and this

only grew when studying at Brighton. 

I want my ceramics to have a relaxing and calming feel to them, the same feeling

that I get when I visit the coast and look out to sea.

All my products are made from a flecked Stoneware Clay that are mixed from a blend of two clays. They are individually hand thrown on the potter’s wheel starting from a ball of clay. They are then left to harden overnight. The bases are then tidied up and any handles will be added. The pieces are then left to completely dry for up to a week and then bisque fired. Pieces are then glazed in my own unique glaze recipes that are mixed up from a selection of ingredients. The bases are then wiped of any glaze and fired again to 1260 degrees. It takes between 2-3 weeks for each piece to be completed.

CUSTOMER CARE

Have any questions or concerns? 

I am always ready to help!

 

By using our contact form, I aim to get back to you within 48 hours or send an email direct to:

libby@libbyballardceramics.co.uk

 

 

Ridgeway Studios

46B Ridgeway Road

Bristol

BS16 3EA

If you would like to visit my studio please get in touch to book a visiting slot.

FAQ

Do you provide International delivery?

 

I do provide international delivery starting from £12 however if more than 2 items are ordered a quote will need to be given for each specific order. 

Do you use environmentally friendly packaging?

 

YES! Being as good to our environment as I possibly can is so important to me. I use a paper bubble wrap which is made from recycled materials. Tissue paper and washi tape are used to make your orders a treat to open and each product surrounded securely with eco friendly corn starch loose fill. My labels are made from biodegradable materials and my postcards are printed with vegetable oil based inks on alcohol free presses and 100% recycled card. I also encourage you to reuse or recycle all packaging where possible. 

Are your products microwave and dishwasher safe? 

Yes they are completely safe to microwave and put in the dishwasher, however they are not oven proof. 

What do I do if my order arrives damaged? 

All my orders are wrapped with the utmost care and carefully wrapped. However, accidents do happen in transit. Please let me know within 48hours of receiving the item with images of the packaging and product and I will happily send a replacement. 

Can I have a product personalised? 

Yes all my products can be personalised with inscriptions on the base. If you are after an extra special gift, send me a quick email and I would be happy to help! Please note personalised products take 2-3 weeks longer as made to order. 

 

Do you make bespoke designs? 

I love working on new ideas and collaborations. Whether a special present for someone or a business idea for small productions. I have previously worked with Selfridges, Liz Earle, Deliciously Ella and Clement & Claude. Drop me an email for a chat about your ideas! 

 

What are your delivery & refund options?

 

All standard orders are sent via Royal Mail 2nd Class signed for and will be dispatched within 2 working days of ordering. I aim to get your order to your door step within 5 working days of you placing an order.  If you need something urgently I offer a next day delivery service if ordered before 3pm. 

Orders can be returned if delivered back as sent out. Full cost of item will be refunded. Refunds accepted up to 14 days after product purchased. 

Privacy & Data 

 

Libby Ballard runs Libby Ballard Ceramics from her Studio at Ridgeway Studios, Bristol. All data that is given to me by yourself will not be sold, rented or traded at any time. All data saved is under a password protected site.

 

What sort of Data do I collect?

When an order is placed your contact details are saved by my website host Wix there privacy policy can be seen below. You will be asked for your name, address, phone number (optional) and email address. This is so that I can ship your order to you and contact you when the item is dispatched and any issues that may arise from the order.

https://support.wix.com/en/article/general-data-protection-regulation-gdpr

 

The only third parties that will have your data from me will be delivery company’s either Hermes or Royal Mail. These two company’s have a separate Privacy Policy and is available on their websites. If another delivery company is used you will be notified.

 

I also use Google Analytics which tracks behaviour to my website but does not use any personal data on visitors to my site.

 

I use a third party mailchimp for my newsletter .You will only receive my newsletter if you manually sign up via my website to my newsletter first. By giving me your email address to be on my mailing list you will then be contacted about sales and offers of my products, updates on shows I may be attending and direct information linked to my business. You can unsubscribe from my mailing list at any time by selecting the unsubscribe button at the bottom of the email or contact me directly at libby@libbyballardceramics.co.uk and I will take you off straight away.

 

If at any point you would like your data removed from my database on my website server, please contact me directly and I can manually remove this for you.

 

On my website I have links to my stockist and events I may be attending this privacy notice does not cover those links and those sites are not governed by this Privacy Notice. Please check their websites for further information about their privacy policies.

 

If you have any other concerns about your privacy please do get in touch and I would be happy to help.

This Privacy Notice was last updated on the 5th November 2019 and will be under regular review.